Adrian Herman
System Admin
CTRL + /
Welcome to SmartHR
Adrian Herman
System Admin
Welcome to SmartHR
Adrian Herman
System Admin
Total Tickets
2,847
+12.5%
Open Tickets
342
+8.2%
Resolved Today
128
+15.5%
Avg Time
2.4h
+12.3%
Overdue
23
-5.2%
Active Agents
42
+8.2%
Ticket Trends
Created
Resolved
Tickets By Status
Total Tickets
968
Open
653
In Progres
342
On Hold
185
Closed
67
Backlog Growth
12% Compared to Last Week
Tickets by Category
Compliance
IT Support
485
HR
342
Payroll
268
Access
195
Hardware
412
Other
145
Agent Performance
Michael Johnson
4.6
Avg Resolution Time
1.8h
Resolution Rate
70%
Emily Davis
4.8
Avg Resolution Time
1.4h
Resolution Rate
95%
Robert Martinez
4.3
Avg Resolution Time
1.1h
Resolution Rate
60%
Megan Walker
4.5
Avg Resolution Time
1.9h
Resolution Rate
80%
Activity Feed
Michael Chen replied to TKT-1247
Added troubleshooting steps for connect
5 min ago
New ticket assigned to Sarah Johnson
TKT-1248: Network connectivity issues
12 min ago
TKT-1240 marked as resolved
Password reset completed successfully
34 min ago
SLA deadline approaching
TKT-1239 has 2 hours remaining
45 min ago